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Volume Title

Publisher

Emerald

URI

https://hdl.handle.net/10115/138257

DOI

https://doi.org/https://doi.org/10.1108/JSTP-08-2021-0174

Date

2022-07-10

Description

Keywords

Service design , Methodology , Organisational change , Innovation , SMEs

Citation

Salgado M, De Castro Martínez MV, Marcos Martínez E, López-Sanz M, Martín-Peña ML (2022), "Driving organisational change in SMEs using service design". Journal of Service Theory and Practice, Vol. 32 No. 5 pp. 701–736, doi: https://doi.org/10.1108/JSTP-08-2021-0174

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