González-Serrano, LydiaVillacé-Molinero, TeresaTalón-Ballestero, PilarDe la Fuente-Cabrero, Concepción2023-12-132023-12-132018González-Serrano, L., Villacé-Molinero, T., Talón-Ballestero, P., & Fuente-Cabrero, C. D. L. (2018). Women and the glass ceiling in the community of Madrid hotel industry. International Journal of Human Resources Development and Management, 18(1-2), 91-111.1465-6612https://hdl.handle.net/10115/27220The hotel industry labour market has a strong female presence, although women have limited access to management positions. The gender gap in the industry must be identified in order to overcome it. This research is based on a census designed to analyse the participation of women in management positions at the corporate headquarters of hotel chains and 3, 4 and 5 star hotels (independent and related to a chain) in the community of Madrid. The study concludes that there is a glass ceiling due to the male dominance of management and the stereotyping of certain positions (vertical and horizontal segregation). Nevertheless, a change in the trend has been observed and new positions have appeared as a result of ITCs.engCopyright © 2018 Inderscience Enterprises Ltd.hospitalitydiscriminationgender gapglass ceilingtourismprofile of women managersvertical segregationhorizontal segregationhuman resources managementinfo:eu-repo/semantics/article10.1504/IJHRDM.2018.092289info:eu-repo/semantics/openAccess