Bernal-Turnes, PalomaErnst, RicardoOrdeix, Enric2024-11-112024-11-112023-04-26Bernal-Turnes, P., Ernst, R., & Ordeix, E. (2023). The Role of Virtual Communication in Building an Intertwined Relation Between Business Resilience and Community Resilience during the COVID-19 Pandemic. American Behavioral Scientist, 0(0). https://doi.org/10.1177/000276422311640430002-76421552-3381https://hdl.handle.net/10115/41396The COVID-19 outbreak that emerged in December 2019 has had a dramatic impact on the global economy in which consumption, trade, and service activities have been greatly disrupted. Businesses across many sectors have experienced a severe decline in sales and jobs. But the magnitude and distribution of the pandemic greatly affected small firms, due to them being more financially constrained. This article provides a comprehensive assessment of the short-term impact of the COVID-19 pandemic on Algerian businesses. Based on a novel data set, the article shows how, beyond adjusting their labor costs and enforcing government-mandated lockdowns and social distancing, businesses could respond to the shock of COVID-19 thanks to the use of communication tools, such as the Internet and digital technologies, as well as the cooperation between companies. The article concludes that those firms that used Internet-based communication tools and those that built new ways of business cooperation and provided help to community during the lockdown showed higher survival rates after the lockdown.engAttribution-NonCommercial-NoDerivs 4.0 Internationalhttps://creativecommons.org/licenses/by-nc-nd/4.0/resiliencebusiness resilienceCOVID-19community resiliencecooperationInternetdigital communicationsinfo:eu-repo/semantics/article10.1177/00027642231164043info:eu-repo/semantics/openAccess