Examinando por Autor "Arrufat-Martín, Sandro"

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A Comparative Study of Communication Management Strategies on Social Media in the Hotel Industry in Spain in Times of COVID-19
(MDPI, 2023-11-08) Baraybar-Fernández, Antonio; Arrufat-Martín, Sandro; Rubira-García, Rainer
The aim of the study is to analyze the communication management strategies of the top 40 hotel companies, in terms of turnover, using their corporate accounts on social networks during the Easter holiday campaign in 2021 and 2022. By using apps such as “Data Analytics” and “Content Analytics” from Welovroi, a comparative, quantitative and qualitative study, using content and discourse analysis, was designed. The comparative study seeks to identify possible changes and offers data on activity, impact and the published content. The results reveal a considerable difference—both quantitative and qualitative—from one period to the other in terms of behavior and networking on social media of the brands studied. Despite the increase in publications from 2021 to 2022, the level of engagement falls, the frequency of publications and content varies and, in addition, the importance of Instagram and Facebook, as networks which generate more interaction with the public, can be noted. The conclusions reached may also serve to improve the management of social media communication for hotel companies.
Estrategias de marca y gestión de la comunicación digital: estudio de caso de la aerolínea Binter
(2021-07-30) Arrufat-Martín, Sandro
La evolución de las empresas, a lo largo de estos últimos años, ha sido radical en todas las áreas, pero especialmente en el ámbito de la comunicación y el marketing. Las empresas han llevado a cabo una profunda transformación del entorno económico y competitivo. Para ello, la evolución no ha sido solo en innovación tecnológica, también en estrategia corporativa. Las empresas, siendo conscientes de la importancia que supone para ellas una adecuada planificación comunicativa, han empleado la comunicación corporativa como un activo clave en la estrategia empresarial con el propósito de otorgar significado y valor a todo aquello que rubrica. Por tanto, la comunicación y la marca corporativa se han posicionado como un activo intangible de primer orden para la dirección de las empresas. En la presente investigación se quiere evidenciar el grado de importancia que las empresas han otorgado a la comunicación, estableciendo como caso concreto y objeto de estudio a la aerolínea canaria Binter y su éxito en su política comunicativa. En este sentido, se quiere ahondar en su modelo comunicativo y gestión de marca, así como sus estrategias y ratios digitales durante los años 2017, 2018 y 2019.
El neuromarketing como objeto del campo académico de la Comunicación en España: una aproximación a su estudio desde las tesis doctorales
(2022-07-01) Arrufat-Martín, Sandro; Rubira-García, Rainer; Gomes-Franco e Silva, Flávia; Venet-Gutiérrez, Jacqueline
El neuromarketing como objeto de estudio en el campo de la Comunicación está ganando cada vez más atención académica en el contexto español, sobre todo en los últimos años. En este texto analizamos la evolución de este tema de investigación en las tesis doctorales durante el período 2007-2018, justo en el momento de transición de las normativas sobre estudios de postgrado a nivel nacional. A partir de una metodología de metaanálisis, de tipología mixta, se evalúan los centros científicos de producción y los autores, las configuraciones de las líneas temáticas, los conceptos y objetivos más comunes, así como el diseño metodológico en cuanto a muestras, datos, técnicas y triangulaciones dominantes. Aunque el neuromarketing continúa teniendo una presencia residual en el campo académico, el interés epistemológico que genera sigue en aumento, en particular en ámbitos de investigación fronterizos directamente vinculados con la comunicación institucional u organizacional, la comunicación de eventos y la comunicación de marca.
Public Information, Traditional Media and Social Networks during the COVID-19 Crisis in Spain
(MDPI, 2021-06-08) Baraybar-Fernández, Antonio; Arrufat-Martín, Sandro; Rubira-García, Rainer
This research presents a diachronic study of the information given about COVID-19 by the main Spanish mass media through their accounts on social networks. The time frame of the analysis ranges from 1 March to 21 June 2020. Data were collected from the days prior to the proclamation of the state of alarm in Spain, in order to observe the growth in the demand for information about COVID-19, and ended on the day that the Spanish government allowed mobility between provinces and, consequently, the expiration of the alarm. It begins with a quantitative and qualitative analysis, the results of which allow us to explain the demand for public information, the degree of interest in the news and the level of interaction that developed. By adapting the Kübler-Ross model, it has been possible to identify the different stages of this public health and communication crisis in relation to public information and media sustainability. It has established the effectiveness of Facebook as an information platform with direct links to news, superior to other networks; the users’ predilection for issues of a social nature over political and technical–health issues; or the relationship found between the rate of publication of messages and the number of deaths from COVID-19.
Religion and Social Media: Communication Strategies by the Spanish Episcopal Conference
(MDPI, 2020-05-12) Baraybar-Fernández, Antonio; Arrufat-Martín, Sandro; Rubira-García, Rainer
Over the past few years, we have seen significant changes in religious values and practices. This article describes and analyzes communication strategies carried out by the Spanish Episcopal Conference—i.e., Conferencia Episcopal Española (CEE)—through social media. For this, we have followed up the conference’s activity on Twitter, Facebook, and YouTube for the last three years. Along with the evolution of followers, we identify and assess the messages that have received the majority of likes and the content that has generated the most controversy. At the same time, a comparison has been made between activity in the media in which the above-mentioned institution participates in Spain and the rest of the Episcopal Conferences in Latin America. Results allow us to obtain a diachronic vision of the CEE strategies on social media in order to generate a strong virtual community and on how it tries to connect with the thoughts and feelings of followers. In conclusion, it can be confirmed that social media is one of the most enthusiastic and outstanding platforms for Catholics to demonstrate their commitment to their Church, by which they form a common space to share and celebrate their vision of the world.