Examinando por Autor "Calero-Sanz, Jorge"

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  • Miniatura
    Ítem
    Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach
    (Elsevier, 2022) Orea-Giner, Alicia; Fuentes-Moraleda, Laura; Villacé-Molinero, Teresa; Muñoz-Mazón, Ana; Calero-Sanz, Jorge
    This research explores the relationship between customers’ emotions and sentiments generated by the interaction with robots in hotels and the potential effect on the hotel’s rating. To this end, text mining techniques are applied to TripAdvisor reviews by using Python 3.9.4. The results indicate a relationship between the emotions and sentiments detected in the reviews, the robots’ functional typologies and traveller categories. The originality of this research is mainly found in the quantification of the relationship between robot functionality, traveller type and rating given to the hotel considering the emotions and sentiments that emerge from the functional dimension of robots implemented in hotels.
  • Miniatura
    Ítem
    The inspired wellness: unveiling the connection between mental health and wellness tourism
    (Taylor & Francis, 2025-01-30) Valente-Mosqueda, Fátima; Thakur, Prachi; Calero-Sanz, Jorge; Orea-Giner, Alicia
    Wellness tourism, where individuals seek optimal physical and mental well-being through travel, has gained prominence due to changing health attitudes and the growing integration of wellness into lifestyle choices. This study delves into the nuanced relationship between individual wellness states and their specific travel decisions within this context. Employing quantitative methods and analysing the data through logistic regressions, the research focuses on how prospective travellers’ wellness factors influence their choices regarding wellness-oriented hotel experiences and the selection of wellness activities. It also examines the broader implications of these choices for wellness experience advancements in hotels. By linking wellness factors with travel preferences, the study aims to enrich the theoretical framework of wellness tourism beyond traditional motivations and provide practical insights for industry stakeholders to adapt their innovation strategies according to diverse traveller needs.