Examinando por Autor "De Castro, Valeria"

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Design and development of Smart Contracts for E-government through Value and Business Process Modeling
(2021-01) Gómez Macías, Cristian; Pérez Blanco, Francisco Javier; Vara Mesa, Juan Manuel; De Castro, Valeria; Marcos Martínez, Esperanza
Administrations are constantly making great efforts to cope with the right of citizens to high-quality e-Government services. Since the advent of blockchain and smart contracts, they are trying to incorporate these technologies into their service offerings, which results in a complex task due to their nature and their inherent complexity. On the other hand, business and business process modeling facilitates the understanding and agreement between the different parties involved in the design of e-government services. All this given, this work introduces a model-based proposal to ease the integration of smart contracts into e-government services.
Leveraging service design by bridging business and process modeling
(2022-01) Pérez Blanco, Francisco Javier; Vara Mesa, Juan Manuel; Gómez Macías, Cristian; De Castro, Valeria; Marcos Martínez, Esperanza
There are currently several techniques or notations for business and process modeling that allow the idea of business to be explored in greater or less detail, while simultaneously helping to understand, conceptualize and represent the services that add value to an organization. These techniques have similarities and differences but are in many cases complementary. However, there is no solution that allows working with them in an integrated manner, shortening the distance between business and process modeling areas. All this given, this paper introduces the latest functionalities incorporated in a modeling environment for service design that currently supports 5 different notations (Business Model Canvas, e3value, Service Blueprint, Process Chain Network and BPMN) as well the partial generation of models from a model elaborated with a different notation along with the corresponding relations model.
Model-Based Tool Support for Service Design
(Springer, 2020-04-17) Pérez-Blanco, Francisco Javier; Vara, Juan Manuel; Gómez-Macías, Cristian; De Castro, Valeria; Marcos, Esperanza
This paper introduces a modelling environment for service design that currently supports 5 different notations (Business Model Canvas, e3value, Service Blueprint, Process Chain Network and BPMN). Besides, the tool supports the generation of partial views of models based on a particular notation from models made with another one, along with the corresponding relations model.
Training New Professionals in Service Engineering: Towards a Transdisciplinary Curriculum for Sustainable Businesses
(MDPI, 2020-10-08) Marcos, Esperanza; De Castro, Valeria; Martín-Peña, Mª Luz; Vara, Juan Manuel
The service sector provides employment for more than 70% of the active population in developed countries, in areas as varied as tourism, commerce, logistics, finances, services, and personnel, amongst others. Despite the fact that society increasingly needs more professionals who are oriented towards this sector, there are hardly any specific plans that will provide them with appropriate training. The appearance of service science, management, and engineering (SSME) has led to a significant advance as regards understanding the skills required by a service professional. It is a transdisciplinary field that integrates aspects of business management, along with information and communication technologies and engineering, and social sciences, in addition to providing the foundations for the growth of sustainable business. This paper presents a curriculum for the training of professionals in service engineering, which has been designed and taught at a Spanish public university. This curriculum, which the university created in collaboration with SSME experts and service sector companies, stands out for two reasons: the transdisciplinary approach employed, which is one of the features of this emerging and integrative knowledge discipline, and the fact that it is providing a response to the need for higher education curricula for sustainable business development. The paper describes the method followed to create the curriculum for the Bachelor’s Degree in Service Engineering, a comparative study with other related degrees, and the results of the deployment of the degree in terms of employability.