Examinando por Autor "De Esteban Curiel, Javier"

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Aeropuertos inteligentes: aceptación de la tecnología por parte de los pasajeros.
(2020) Monge, Mónica; Fernández-Laso, María Cristina; De Esteban Curiel, Javier
En este trabajo se analiza la aceptación de las tecnologías que hacen de un aeropuerto un Aeropuerto Inteligente, por parte de los pasajeros españoles. En concreto, se comprueba cómo el uso de tecnologías autoservicio en los procesos de embarque, obtención de etique-tas de equipaje y facturación del equipaje aumenta la satisfacción del pasajero. También se muestra que el deseo de utilización de las nuevas tecnologías en estos procesos y del uso de videojuegos y pasaporte biométrico está relacionada con la edad de los pasajeros.
Characteristics of crises resilient organizations in the hospitality and tourism industry
(International Journal of Contemporary Hospitality Management, 2023) Aydogan, Merve; De Esteban Curiel, Javier; Antonovica, Arta; Cetin, Gurel
Purpose COVID-19, like many previous crises, proved once more that some hospitality and tourism organizations are more crises resilient than others. Despite increasing frequency and magnitude of crises, little is known about the features of crises resilient organizations and mitigation strategies they adopt. If the characteristics of such resiliency are identified, those strengths might be targeted. Hence, the purpose of this study is to identify characteristics of crises resilient organizations by analyzing the interface between different organizational characteristics, recovery strategies they adopted and impacts of COVID-19 on individual hospitality and tourism organizations. Design/methodology/approach A global sample of 202 respondents from 20 countries and four continents, representing different sectors of the hospitality and tourism industry, participated in the survey. Descriptive analysis and cluster analysis were used to rank the items and group hospitality and tourism organizations based on their crises resiliency. Findings Service quality, loyal customers, branding, high paid in capital, domestic market base, hygiene and safety image, information and communication technology adoption, product and market diversification and restructuring debts emerged as major characteristics and strategies of crises resilient organizations. Using cluster analysis, four different groups of organizations were identified. Based on the impacts of COVID-19 on these organizations, Cluster-1 emerged as significantly more crises resilient, whereas Cluster-4 organizations were significantly more vulnerable to crises. Their characteristics and mitigation strategies they adopted were discussed. Research limitations/implications The paper not only identified features of crises resilient organizations and successful mitigation strategies but also measured their impact on various performance indicators. Future studies might use characteristics, mitigation strategies and performance indicators identified in this study. Practical implications Based on the findings, tourism organizations would focus on strengthening characteristics and implementing strategies that make crises resilient organizations. Public bodies and destination management would also set their decision criteria based on these findings to create a more resilient tourism industry. Originality/value This research not only identifies how hospitality and tourism organizations are affected by COVID-19 but also how these impacts change based on different organizational characteristics and strategies. Understanding which organizational characteristics affect the crises vulnerability of hospitality and tourism organizations might inform risk and crises management literature and structural design elements in tourism businesses, hence offer both theoretical and practical implications.
Drivers for economic recovery: analysis of family expenditure on catering services
(British Food Journa, 2023) De Esteban Curiel, Javier; Antonovica, Arta; Rodríguez Herráez, Beatriz
Purpose – Catering services play important role in the Spanish economy, accounting for 6.2% of GDP in 2021. To overcome the adverse economic impacts of COVID-19, catering services are considered one of the drivers to stimulate economic growth. Hence, the main aim of this paper is to analyse the sociodemographic profile of the family’s main breadwinner who allocates most of his expenditure budget on different catering services before and during the pandemic caused by the COVID-19 in Spain. Design/methodology/approach – The official Family Budget Survey in Spain was used. This offers information on expenditure by families in 2019 and 2020. CHAID multivariate analysis was employed. This has proved a valuable tool in predicting expenditure, as well as determining the cause–effect relationship of this expenditure. Findings – Findings establish the main breadwinner’s expenditure on catering services based on predictors such as “year” affected by the pandemic; “type of employment contract”; “gender”; and “age”. A gender “pub-gap” in consumption in bars and cafes has been revealed, and families with a male breadwinner, on a permanent contract, between the age of 40 and 60 spent the most on catering services. Originality/value – This research presents a new interdisciplinary approach to family breadwinners as a company whose spend on catering is shaping the economic recovery and leading to new answers for hospitality management. Identified factors can lead to improved decision-making and contextualisation of economic models for food service providers in a post-pandemic future.
Inductive open data study on teleworking dissatisfaction in Spain during the Covid-19 pandemic
(International Journal of Manpower, 2023-03-23) De Esteban Curiel, Javier; Antonovica, Arta; Sánchez Morales, Maria del Rosario
Purpose – The research paper aims to study dissatisfaction of teleworking employees in Spain during the Covid-19 health pandemic in order to propose three models: sociodemographic profile of the teleworking dissatisfied employee; advantages and disadvantages for the teleworking dissatisfied employee and advantages for the teleworking dissatisfied employee. Design/methodology/approach – This study uses official open data obtained from the Spanish National Statistical Institute (INE, 2022) through Decision Trees statistical multivariable models implementing Classification and Regression Trees and Recursive Partitioning and Regression Trees techniques to determine the variables that can influence the satisfaction or dissatisfaction of the subjects. Findings – This investigation offers three models with two sociodemographic profiles of dissatisfied teleworking employee, who is a high/middle-level manager/employee around 45 years old, and she/he lives with the partner. Regarding the most important advantage of teleworking, employees consider “use/saving of time” and as disadvantage “worse organization and coordination of work”. Originality/value – This research provides empirical evidence with inductive reasoning on understanding the challenges of teleworking dissatisfied employees in Spain not only in turbulent times but also in “normalcy” to improve overall teleworker well-being and accomplish company’s and organization’s long-term objectives for better productivity and effectivity. The study has high practical value due to the integral approach incorporating dissatisfaction as a driver that can trigger negative behaviours towards the organizations and that is seldom addressed in the literature. Additionally, this paper could provide some new ideas for accomplishing “Spain Digital 2025” and “Europe’s Digital Decade: 2030” plans on institutional level.
Recomendaciones y propuestas de mejora para los destinos culturales de carácter rural: El caso de estudio de la Villa del Libro de Urueña (Valladolid)
(Universidad de La Laguna, 2019-01-20) Azuara Grande, Alberto; De Esteban Curiel, Javier; Del Río de La Hoz, Isabel
El turismo literario se ha caracterizado por ser una tipología de turismo cultural relativamente reciente en España y consolidada en distintos países europeos, que ha avanzado en importancia e independencia hasta el punto de especializarse en ello destinos enteros, en muchas ocasiones ligados al mundo rural. Las iniciativas Villa del Libro han venido a desarrollarse como una variante de este turismo literario, a partir de la proliferación de librerías en pequeñas localidades que sirven como núcleo de desarrollo de todo su entorno. El presente artículo se ha constituido a partir de una investigación cualitativa mediante la realización de entrevistas en profundidad a dos expertos en turismo cultural. De su posterior análisis se han extraído y determinado las estrategias necesarias para el éxito y consolidación de los destinos culturales de carácter rural y el de la propia Villa del Libro de Urueña (Valladolid) como destino cultural de referencia en España.
Socio-Psychological Determinant Changes from the Gender Perspective during the COVID-19 Pandemic
(REIS (Centro de Investigaciones Sociológicas), 2023) Antonovica, Arta; De Esteban Curiel, Javier; Antolin Prieto, Rebeca
The COVID-19 health crisis brought changes to peoplés lives that affected them both physically and psychologically. The aim of this paper is to identify the key socio-psychological factors involved in the main changes to the mental health of the Spanish population, and to determine whether they had the same impact across genders. The survey data from the Spanish Centre for Sociological Research entitled "CIS Survey 3324 Effects and Consequences of Coronavirus IV" (specifically, question 14) were used to this end. Question variables were recoded into dummy variables for analysis of variance (ANOVA) and Exploratory Factor Analysis (EFA). The study found five key factors that have changed the mental health of the Spanish population: "being more empathic", "enjoying leisure more", "discovering new leisure activities", "being more religious or spiritual" and "being more interested in the future". All of these affected women more than men.