Assessing the Usability of a Cookies-Based Access Monitoring Tool for a CMS

Abstract

We have developed several tools to allow instructors analyze students' interactions in a Course Management System. In this paper we describe a Systematic Usability Evaluation designed to test the usability of one of these tools. The evaluations were based on task analysis and follow-up studies. We have assessed effectiveness, efficiency, usefulness, ease of use, learnability, and user's satisfaction of the tool. In addition to regular observation and questionnaires, 3- scope video recording was used to provide the evaluator with more information about interactions. The use of this technology helped us in identifying functions and features that need improvement. We describe the three-step method that we have developed and the satisfactory results it has provided us.