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Users’ perception for innovation and sustainability management: evidence from public transport

dc.contributor.authorGómez-Ortega, Alba
dc.contributor.authorFlores-Ureba, Sandra
dc.contributor.authorGelashvili, Vera
dc.contributor.authorDelgado Jalón, Maria Luisa
dc.date.accessioned2024-01-30T09:15:34Z
dc.date.available2024-01-30T09:15:34Z
dc.date.issued2023-02-13
dc.identifier.citationGómez-Ortega, A., Flores-Ureba, S., Gelashvili, V. et al. Users’ perception for innovation and sustainability management: evidence from public transport. Rev Manag Sci (2023).es
dc.identifier.issn1863-6691
dc.identifier.issn1863-6683
dc.identifier.urihttps://hdl.handle.net/10115/29185
dc.description.abstractNo one doubts the importance of public transport services in the economic backbone of any country. In recent decades, there has been a growing interest in the contribution to Sustainable Development Goals on the part of governments, companies, and stakeholders. In this sense, transport can contribute to the sustainability of cities and facilitate other social objectives, such as universal accessibility, with innovation being a key pillar for this. Thus, the main objective of this study is to analyze users’ perceptions of the innovation and sustainability of public transport in Spain. To analyze the user’s perception of public transport, a questionnaire was developed following Bitner’s Servicescape Model. A total of 1,354 responses were collected in different Spanish cities. The main results show that the policies implemented in both innovation and sustainability are perceived positively but do not seem to have much impact on the service user. Public transport users prioritize the speed, frequency, and safety of the service received. In addition, it should be noted that the gender of the user influences the preferences of the objectives, i.e., men value technological development in public transport more. At the same time, women give higher priority to sustainability. The age of users is another variable that conditions public transport users’ perceptions of innovation and sustainability. The results also show users’ preferences for different types of public transport. The study’s main contribution is that it shows to what extent the innovation and sustainability policies applied in the public transport service are valued and motivate citizens to use the service. The political and management decisions may be disconnected from the reality perceived by users. These decisions may be more linked to regulatory pressures and involve a high implementation cost, so it is necessary to consider the valuation of users’ service so that the benefit or social return of these investments is high, encouraging the use of the service.es
dc.language.isoenges
dc.publisherSpringeres
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectPublic transport userses
dc.subjectPublic transport sustainabilityes
dc.subjectPublic transport innovationes
dc.subjectInnovation managementes
dc.subjectSustainability managementes
dc.titleUsers’ perception for innovation and sustainability management: evidence from public transportes
dc.typeinfo:eu-repo/semantics/articlees
dc.identifier.doi10.1007/s11846-023-00625-0es
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses


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Attribution-NonCommercial-NoDerivatives 4.0 InternacionalExcept where otherwise noted, this item's license is described as Attribution-NonCommercial-NoDerivatives 4.0 Internacional