Fostering employee promotive voice in hospitality: The impact of responsible leadership
Fecha
2023
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ISSN de la revista
Título del volumen
Editor
Elsevier
Resumen
Promotive voice refers to employees sharing novel ideas or suggestions aimed at improving the functioning of
their work unit or organization. However, in many cases, employees reserve their contribution of constructive
ideas for situations where they feel their contributions are acknowledged and appreciated by their managers. The
manager’s leadership style is therefore of utmost importance in fostering employee voice.
Responsible leadership has thus become desirable in service contexts, where conflicting interests arise among
stakeholders, but little is known about this leadership style in hospitality.
Drawing on conservation of resources theory, we explore how and when responsible leadership fosters
employee promotive voice. A time-lagged survey collected data from 392 five-star hotel employees in Turkey.
Testing a moderated mediation model using partial least squares showed that responsible leadership increases
employees’ relational energy, generating greater promotive voice in hotel settings; furthermore, prevalent law
and code climate strengthens responsible leadership’s effect on relational energy.
Descripción
This research was conducted within the framework of the URJC REVTUR research project.
We would like to thank the Associate Editor, Dr. Mingming Cheng, and the three anonymous reviewers for their valuable comments.
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Citación
Osman Seray Özkan, Irene Huertas-Valdivia, Burcu Üzüm, Fostering employee promotive voice in hospitality: The impact of responsible leadership, Tourism Management Perspectives, Volume 49, 2023, 101186, ISSN 2211-9736, https://doi.org/10.1016/j.tmp.2023.101186
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