Covid-19 communication management in Spain: Exploring the effect of information-seeking behavior and message reception in public’s evaluation

dc.contributor.authorFuentes Lara, Cristina
dc.contributor.authorMoreno Fernández, Ángeles
dc.contributor.authorNavarro, Cristina
dc.date.accessioned2023-12-15T10:48:40Z
dc.date.available2023-12-15T10:48:40Z
dc.date.issued2020-07
dc.description.abstractThe World Health Organization (2011) has emphasized communication as one of the biggest challenges and places risk communication among the essential competencies required to tackle a pandemic. In light of the Covid-19 crisis, the aim of this paper is to assess how information forms and sources influence the public´s information-seeking behaviors, and the perception of government´s crisis response strategies during the pandemic. An online survey was conducted between March 14 and April 14, 2020, the first four weeks after the declaration of the State of Alarm in Spain. The online questionnaire included questions regarding information-seeking behavior, trust in different sources and channels, perception of government communication management, message retention, and demographic questions. Findings show a synchronous use of multiple media and platforms in line with channel complementarity theory. Three of the four most used information channels are considered mainstream news media. However, the second source of information is WhatsApp. People who relied more on the mainstream news media for Covid-19 information are generally most likely to express positive opinions of the government´s communication strategy. Findings also show that people less able to make correct attributions of governmental information were the most critical of the government´s crisis response. Finally, trust in public authorities´ decreases as the crisis evolves as a general matter. It is specially truth for the WHO, but there is also a striking exemption for local governments. Implications for theory and empirical research and recommendations and new issues to address are identified and discussed.es
dc.identifier.citationMoreno, Ángeles, Fuentes-Lara, C., & Navarro, C. (2020). Covid-19 communication management in Spain: Exploring the effect of information-seeking behavior and message reception in public´s evaluation. Profesional De La información Information Professional, 29(4). https://doi.org/10.3145/epi.2020.jul.02es
dc.identifier.doi10.3145/epi.2020.jul.02es
dc.identifier.issn1699-2407
dc.identifier.urihttps://hdl.handle.net/10115/27294
dc.language.isoenges
dc.publisherProfesional De La informaciónes
dc.rightsAtribución 4.0 Internacional*
dc.rights.accessRightsinfo:eu-repo/semantics/openAccesses
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectCrisis communicationes
dc.subjectRisk communicationes
dc.subjectEmergency communicationes
dc.subjectCovid-19es
dc.subjectCoronaviruses
dc.subjectPandemicses
dc.subjectStrategic communicationes
dc.subjectMediaes
dc.subjectSpaines
dc.titleCovid-19 communication management in Spain: Exploring the effect of information-seeking behavior and message reception in public’s evaluationes
dc.typeinfo:eu-repo/semantics/articlees

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